FAQs

Do you offer replacement parts?

Yes! Replacement parts are available for order here. If you are still under warranty, consider reaching out to us first.

Mounting Options

The basic kit supports mounting on bed slats.

  • Bed support must be slats or a foundation with slats

  • Slat must be at least 1” wide

  • Space between slats must be at least 2.5”

  • The preferred mounting method is a screw into a wooden slat, but mounting tape may also be used with metal slats

Want to use it with a box spring, upholstered base, solid platform, or foundation? You’ll need the Universal Mounting Kit to ensure reliable performance with non-slatted beds.

Shipping

Check out our Shipping Policy.

Warranty/Returns

Checkout our Warranty Policy and Return Policy.